Installation & IQ/OQ/PQ
Site readiness checks cover electrical load, compressed air, network segmentation, operator ergonomics, and acceptance records aligned to ISO 13485 procedures.
Service & Support You Can Run a Dental Network On
99.5% uptime planning for treatment centers, intraoral scanners, chairside CAD/CAM, and cloud-connected clinical workstations.
Preventive Maintenance
PM plans schedule calibration, scanner tip handling review, milling chamber inspection, sterilization pathway checks, and documented closeout for each asset.
Field Service & Repair
Tiered dispatch connects clinical support, remote diagnostics, replacement parts, and field service engineers with clear escalation ownership.
- 01
Site Assessment
Power, HVAC, network, infection-control flow, and room geometry are verified before shipping.
- 02
Install & Validate
Commissioning records capture device identity, software version, accessories, and acceptance criteria.
- 03
Clinical Training
Superusers receive scanner, CAD/CAM, implant planning, and DS Core collaboration playbooks.
- 04
PM & Calibration
Service events are scheduled around clinic hours with documented pass/fail findings.
- 05
Lifecycle Renewal
Upgrade plans cover trade-in timing, data migration, accessory compatibility, and decommissioning.
99.5%uptime planning target
24hpriority response window
4training roles covered
1:80FSE-to-asset planning ratio
Run a service audit on your dental device fleet.
We benchmark chair utilization, scanner uptime, milling maintenance burden, cloud account governance, and spare-part exposure before you commit capital.